Refund policy

Last updated: August 24, 2026

Returns

We want you and your dog to be happy with your purchase. For non-personalized items (chew toys, bowls, and other essentials), you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging.

Personalized Items

Our engraved collars and sets are custom-made for you, with your dog's name and phone number engraved on the nameplate at the time of your order. Because these items are made specifically for each customer, personalized items cannot be returned or refunded unless the item arrives damaged, defective, or with an engraving error made on our end.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered (including engraving mistakes), contact us within 7 days of delivery through our contact page with photos of the issue, and we will arrange a replacement or refund at no cost to you.

How to Request a Return

To start a return, contact us through our contact page with your order number and the reason for your return. We will confirm whether your item is eligible and provide next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days.

Shipping Costs

Original shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

Questions

If you have any questions about our refund policy, please reach out through our contact page.